Japan Airlines (JL) | Online Booking & Reservations

Japan Airlines operates a modern fleet that supports domestic, regional, and long-haul international routes. The airline focuses on fuel-efficient aircraft and passenger comfort while maintaining operational reliability.

Japan Airlines establishes its baggage rules based on the specific travel route and fare type and cabin class of each passenger. Passengers need to verify their baggage limits before departing because airport security checks will assess actual baggage weight. The airline allows passengers to bring one carry-on bag together with one checked bag which comes with specific size and weight limits.

For Domestic Flights:

• Japan Airlines enables passengers in the Economy Class to weigh in up to 20 kg (44 lbs) of baggage without charge.
• The free baggage is calculated based on the total weight and not per bag.
• The First Class passengers are allowed to have a higher limit on checked baggage of up to 45 kg.
• A cabin baggage item and one personal item can be carried onboard by passengers.
• The overall carry-on baggage quota is capped to 10 kg.
• Carry-on luggage has to be at a size that is within the allowed size standards of the airline.
• Excessive or obese baggage can translate to extra payments.
• In both checked baggage and cabin baggage, there is no allowance of dangerous goods and restricted items.

For International Flights:

• In general, Japan Airlines does not charge Economy Class and Premium Economy passengers to check in two bags.
• The weight of each bag carried by Economy and Premium Economy passengers can be up to 23 kg (50 lbs).
• The number of checked bags is usually three to Business Class and First Class passengers.
• The Business and First Class allow each checked bag to be up to 32 kg (70 lbs).
• The overall size of each piece of checked baggage (length + width + height) should not exceed 203 cm.
• Each passenger can have one cabin bag and one personal item on board.
• The maximum amount of baggage that can be carried on is 10 kg (22 lbs).
• Extra fees are charged on oversized or overweight baggage.
• Both carry-on and checked baggage are not allowed to carry restricted and dangerous items.
• It is recommended that travelers review route-specific baggage restrictions prior to the flight.

Japan Airlines has a number of onboard services, which enhance the comfort and entertainment of the passengers during the voyage.

Food

Japan Airlines offers various Japanese and global meals which their chefs prepare to meet high standards of both taste and visual appeal. The route and cabin class of passengers determine which snacks, drinks, desserts and special meals they can select.

Entertainment

Passengers are provided with inflight entertainment systems that include movies, television shows, music playlists, documentaries, games, and children content. Personal entertainment screens are fitted to many aircraft and they are used to ensure that the travelers are entertained during their long flights.

Wifi

Japan Airlines provides Wi-Fi services on most of its domestic and international flights. Passagers on the flight have access to internet which enables them to visit websites check their emails and use messaging applications.

Shopping During the Flight

Passengers on certain international flights can purchase duty-free products while they are on the aircraft. The shopping list includes cosmetics, perfumes, snacks, travel accessories, electronics, gifts and Japanese souvenirs.

Japan Airlines adheres to a number of travel policies that ensure a sense of safety, comfort, and convenience among the passengers.

Policy of Choosing Seat:

• Japan Airlines will enable one to choose the seat in advance based on the type of fare they buy.
• Premium members who are eligible are given the option of complimentary seat selection.
• Additional seat selection benefits may be given to Diamond, JGC Premier, Sapphire, Crystal and Global Club members.
• Some of the fare classes such as the Y class fare include no charge seat reservation.
• Extra Legroom Seats may be bought at an extra charge.
• Extra Legroom Seats are usually charged between ¥4,000 and ¥10,000 depending on the route.
• There might not be standard seat availability on certain flights.
• The change of seat might still be possible prior to departure in case of available seats.

Pet Policy

• Japan Airlines is a carrier in which small pets like cats and dogs are accepted on certain domestic flights.
• Pets in cabin should be confined in approved carriers beneath the seat.
• International flights normally demand pets to be carried to the cargo hold.
• The temperature of cargo hold areas used by pets is controlled to ensure safety and comfort.
• Approved pet carriers must meet airline size and safety requirements.
• Before travelling, health certificates and vaccination records might be needed.
• It is highly advised to pre-book pet transportation.
• Some types of pets might not be allowed to travel according to safety standards.

Special Assistance Services

• Japan Airlines has offered additional passenger services to passengers with disabilities or limited mobility.
• Airports have wheelchair assistance and during boarding.
• There are also senior support counters where senior travelers can access at certain airports.
• Preferred boarding could be provided to the passengers that need help and have to be preferred.
• Ideally, assistance services are to be requested at the time of booking.
• It is advisable that requests be made at least 48 hours prior to departure to make requests available.
• There might also be support of visually and hearing-impaired travelers.
• It is possible that passengers who are traveling with medical equipment have to have the airline approval.

Policy of Issuance of Boarding Cards:

• Japan Airlines provides the issuance of boarding cards via the online check-in and airport kiosks or counters.
• Online check-in is usually opened 24 hours prior to the scheduled departure.
• Electronic tickets can be used to obtain boarding passes.
• Not all routes will have access to mobile passes, so some routes will use paper boarding passes.
• Depending on the passenger entering India, they are usually expected to be carrying printed boarding passes.
• Check-in: valid identification documents like passports are required.
• Self-service kiosks can be offered at some of the airports.
• Before the check-in deadlines end, boarding passes are supposed to be acquired.

Japan Airlines Hygiene and Safety Policies

• Japan Airlines has stringent hygiene and safety regulations as part of its FlySafe program.
• Skytrax gave the airline a 5-Star COVID-19 Airline Safety Rating.
• The cabins of the aircrafts are regularly cleaned and sanitized.
• Surfaces with high-touch are subject to more disinfection treatment.
• The application of antiviral coatings on the selected surfaces of cabin is done.
• Air filtration systems of high performance are used to ensure the quality of air within the cabin.
• The airport lounges and check-in are regularly disinfected.
• The hygiene procedures are formulated with the assistance of professional sanitationists.
• Cabin crew have rigorous health and safety measures when on flights.